Modern Decor Installation Workmanship Warranty — One-Year Limited Warranty

THIS IS A LIMITED WARRANTY. Version 2026-11-11 (launch). The version that applies to your installation is recorded with your agreement.

1. Who gives it, for what, for how long

1.1 Modern Decor Supply LLC, 1 Gregory Ave, Passaic, NJ 07055, phone (201) 633-5796, email office@doorsmoderndecor.com, New Jersey Home Improvement Contractor Registration No. 13VH13488900 ("we"), warrants its installation workmanship on the work described in your signed Installation Agreement.

1.2 Period: one (1) year from the completion date — the date on the completion slip signed by you or by an adult acting for you or, if nobody was present to sign, the date of our installer's signed completion record, which we email to you (Installation Agreement §12.3). Each item of your agreement has its own completion date and is covered on its own (Installation Agreement §2.2).

1.3 Who is covered: the original buyer only. This warranty covers only the customer named on the Installation Agreement, the original buyer. It cannot be transferred to anyone else.

1.4 Product defects are not covered here. They are covered by the manufacturer's warranty and the Modern Decor Limited Warranty — Products (the Products Warranty). Those warranties cover parts, not our labor (Products Warranty §0.10; §7 below). When you report a problem, we tell you which document applies (§5).

2. What is covered — installation defects

An installation defect is an error in our work that significantly impairs the fit, operation or weather-tightness of the product, or work that does not substantially follow the manufacturer's installation instructions and accepted industry practice. For the products we install, that means:

(a) Entry doors and windows: the frame is not plumb, level and square within the manufacturer's tolerance; the unit is not anchored as the manufacturer instructs; the leaf or sash does not meet the gasket all round as we left it; the foam, backer rod and sealant we applied around the frame fail to keep out water or air; the threshold or sill pan we set leaks; hardware we fitted is loose or misaligned; the lock, strike and hinges are not adjusted so the door latches and locks.

(b) Garage doors: the track, jambs, header bracket or rear hangers are not secured as instructed; the door is not square in the opening; the springs are not properly balanced; the cables are not seated; rollers, hinges or struts we fitted are loose; the perimeter and bottom seals we fitted do not make contact as we left them.

(c) Openers: the rail and header attachment; the travel limits and force; the safety sensors aligned and wired; the wall control, keypad and remotes paired; the manual release working — as tested with you at completion.

(d) Adjustment after settling. A new door or window settles into its opening. That is the natural behavior of the product, not a defect in the product or in our work. Small adjustments of the hinges, strike or seal pressure are routine care: you can make them yourself, as the manufacturer's care instructions show, or book us for an adjustment visit, which is a service visit (§7), quoted before it is booked. Movement caused by an installation defect is covered under (a) to (c).

3. What we will do

3.1 If we confirm an installation defect reported within the period, we will, at our choice, adjust, repair or re-install the product, and supply the materials our repair needs, at no charge — or, at our choice, refund the installation price for that product instead, or a fair part of it when the defect is small. Repaired work is covered for the rest of the original period, not a new period.

3.2 Our work does not include finishing the surfaces around the repaired product — paint, stain, drywall, trim, siding, stucco — unless that finishing was part of the original scope and our repair disturbed it.

3.3 If we cannot correct the defect by repair or re-installation, we refund the installation price for that product. This is the most this warranty provides (§8).

3.4 These are your only remedies. The remedies in this section are the only remedies under this warranty, and the choice among them is ours. A repair that needs a part or product from a manufacturer waits for it (Products Warranty §9.5); the period is not extended by the wait. This does not limit §8.3.

4. What is not covered

Where a point below gives examples, they are examples only. Other things of the same kind are not covered either.

(a) Product defects — any defect in the door, window, opener or their parts. These go to the manufacturer's warranty and the Products Warranty.

(b) Damage after completion by you, your family, contractors, tenants, movers, pets or vehicles, for example a safety sensor kicked or blocked, a door struck by a car, a track hit by a ladder, a leaf slammed by wind, a window painted shut, renovation work, pressure washing.

(c) Misuse and neglect: running a garage door with a broken spring or cable; hanging things on doors; not doing the manufacturer's maintenance (lubrication, seal care, hardware checks).

(d) Building movement and conditions: settlement, shrinkage or movement of the house; walls, floors, headers or openings that are out of plumb, out of level or out of square, and what they later cause (setting the product itself plumb, level and square is our work, §2(a) and (b)); framing that shrinks or rots after installation; moisture in the walls or below grade; leaks not caused by our work; conditions in the opening that could not be seen when we installed (Installation Agreement §5); a site condition our installer noted on the completion slip, and anything it later causes; and a condition found during the work whose repair you declined, or where you had us stop at a safe point, and anything that condition later causes (Installation Agreement §5.2(b)–(c)). A condition the slip does not mention is still excluded: the slip is not an inspection of the building (Products Warranty §7(g)).

(e) Work by others: anything installed, adjusted, repaired or changed by anyone but us, including work you arranged directly with a member of our crew (point (q)), a second opener, a smart lock, an alarm contact, a storm door, a security bar, films or tints, and damage that work causes. Products or hardware you supplied: we warrant only that we fitted them correctly, for 30 days from the completion date; the products themselves, and damage they cause, are not covered.

(f) Changes to the opening or the house after we finished: new flooring that raises the floor at the threshold, siding or stucco work, a new slab, added insulation that changes the reveal.

(g) Wear items: weatherstrips, sweeps, seals, bumpers, rollers, springs and cables wear with use; wear is not a defect.

(h) Condensation, frost or mold from indoor humidity; thermal bow of dark or insulated doors; noise from normal operation.

(i) Visible and cosmetic items at completion — scratches, dents, chips, sealant appearance, trim gaps, cleanliness, a part missing or visibly not as ordered — that were not noted on the completion slip on the day of completion or, when nobody was there to sign, reported to us in writing within 24 hours after we emailed the slip (Installation Agreement §12.4). Walk the job with the installer and note them on the slip; that is what the slip is for.

(j) Anything not on the signed scope (Installation Agreement §2–3): trim, casing, painting, framing or rot repair, drywall or stucco patching, electrical work, disposal, permits, and reconnecting a smart lock or alarm are not part of an installation unless they are line items.

(k) Storm, wind or impact; acts of God.

(l) Opener items that are service, not warranty: sensors knocked out of line or blocked; remotes lost or unpaired; a battery running down, and bulbs; Wi-Fi and app setup after a router or phone change; a door out of balance.

(m) Orders that are not paid in full. This warranty is suspended for every installation we did for you while any amount you owe us, on that order or any other (products, delivery or installation), is past due, and resumes when it is paid (Terms and Conditions §5.8). The period keeps running.

(n) Work at a different address, or a product removed and re-installed anywhere.

(o) Alteration by others ends coverage. If anyone other than us, or someone we authorized in writing, re-installs, re-sets, re-shims or re-anchors a product we installed, alters it, or alters the opening, framing or threshold around it, this warranty ends for that product's installation from that time.

(p) Water damage, mold or rot in the walls, floors or other parts of the building, and damage to their contents, except as §8.3 provides.

(q) Side jobs end coverage. Work you arranged or paid for directly with a member of our crew, instead of through our office, is not Modern Decor's work (Terms and Conditions §1.4). We are not responsible for it, and this warranty ends for every installation that work touches, from the time of that work.

(r) Job-site damage. Damage after completion caused by construction or by other trades working near the product — plaster, paint, mortar, stucco, cleaning acids, power washing, impacts and debris among them — or by the product and its hardware not being protected while that work goes on. Protecting the product during that work is your responsibility.

5. How to claim

5.1 Tell us in writing. Email office@doorsmoderndecor.com, or write to us at the address in §1.1, or call (201) 633-5796 and follow up in writing. Include your agreement number, the address, what is happening, when it started, photos, and a video of anything that moves. The date of your written claim is the date we go by.

5.2 Our reply. We acknowledge your claim in writing within 10 business days and tell you our plan. If a visit is needed, we book it during normal working hours at the first opening we can offer. If the problem is urgent — a door that will not close or lock, a garage door off its track, or a broken spring or cable — call (201) 633-5796; we put safety and security first. An adult who can approve the work must be present at the visit.

5.3 The answer. The installer inspects and tells you on site whether the cause is our workmanship, a product defect (we then open the manufacturer's claim, Products Warranty §8) or something not covered. We confirm it in writing.

5.4 If the cause is not our workmanship, the visit is a paid service visit, at our current service rates, given to you before we book the visit (§7). We tell you this when we book, and you can decline the visit.

5.5 Let us fix it first. Give us the chance to fix the problem before anyone else does. We do not reimburse work done by others before we inspect, damage that work causes is not covered, and that work ends this warranty for that product's installation. (Making the product safe in an emergency — closing and locking a door, securing a garage door that is off its track — is not such work.)

5.6 A claim is not a reason to withhold a payment that is due on your order (Terms and Conditions §5). A claim about one item is never a reason to withhold a payment for another item (Installation Agreement §2.2).

5.7 Claims must be made in time. A claim is covered only if we receive it in writing (§5.1) before the one-year period ends. A defect first reported after the period has ended is not covered, even if it began earlier. Within the period, report a problem within 14 days of when you first notice it; if a late report lets the problem grow, the extra damage the delay caused is not covered. Visible and cosmetic items have their own rule (§4(i)).

5.8 Our right to inspect first; access. Before any remedy, we have the right to inspect the installation, on site or from the photos and video you send, as we choose, and to test and measure it. No remedy is owed until we have had that chance, and if you do not let us inspect, the claim is not covered. Give us safe access to the product and the space around it (Installation Agreement §10.1). If reaching it needs a lift, scaffolding or other special equipment, or the removal of something added after we installed it, that cost is yours, and we quote it in writing before the visit. If you do not give us access within 30 days after the first visit date we offer, we close the claim; you may reopen it in writing before the period ends, but extra damage caused by the delay is not covered.

6. Your duties

Follow the manufacturer's care instructions and ours (Products Warranty, sections 1 to 4). Keep the sealant around the frame and any exterior wood finish maintained. Keep weeds, mulch, ice and snow away from thresholds and bottom seals. Do not paint hardware, weatherstrips or tracks. Report problems promptly. Keep the completion slip and the photos we email you.

7. Service outside this warranty — how it is priced

Every service visit outside this warranty is priced before we book it. We tell you in writing what the visit will cost, and you can decline before we come. All prices are before tax.

8. Limits

8.1 The only warranty on our installation work. This warranty is our only express warranty on our installation work. WHERE THE LAW ALLOWS AN IMPLIED WARRANTY ON INSTALLATION WORK TO BE DISCLAIMED, WE DISCLAIM IT. WHERE IT DOES NOT, ANY IMPLIED WARRANTY ON OUR INSTALLATION WORK, INCLUDING ANY IMPLIED WARRANTY THAT THE WORK WILL BE DONE IN A WORKMANLIKE MANNER, IS LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THIS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

8.2 Damages. WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FROM AN INSTALLATION DEFECT, SUCH AS LOSS OF USE, LOST TIME OR WAGES, STORAGE, TEMPORARY HOUSING, WATER DAMAGE, MOLD OR ROT IN THE BUILDING, OR DAMAGE TO CONTENTS. Our total liability under this warranty is the installation price you paid for the product concerned, however many claims are made about it. It is counted item by item (Installation Agreement §2.2): a claim about one item never reaches the price of another. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

8.3 In New Jersey, sections 8.1 and 8.2 apply as written, except that they do not limit (a) our liability for injury to a person, or damage to your property, caused by our negligence or willful misconduct (Installation Agreement §11), (b) your rights under the New Jersey Consumer Fraud Act or the Contractors' Registration Act, or (c) any other right New Jersey law does not allow a warranty to limit. This section does not make us liable for anything; it only lists what those sections do not limit. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

8.4 Changes. No one working for or representing Modern Decor may change or extend this warranty — not by word of mouth, and not by text, email or message. A change is valid only in a writing that says it changes this warranty and is signed by an owner of Modern Decor. A courtesy we give once (Terms and Conditions §15.2) does not change it.

8.5 Nothing in this warranty limits our right to collect what is owed under the Installation Agreement.

8.6 Disputes. If you disagree with our answer to a claim, write to office@doorsmoderndecor.com and ask us to look at it again; we answer in writing. There is no informal dispute settlement mechanism of the type described in the Magnuson-Moss Warranty Act.