Modern Decor Limited Warranty — Products

THIS IS A LIMITED WARRANTY. Version 2026-11-11 (launch). The version that applies to your order is recorded with it.

This document is Modern Decor's whole warranty on the products we sell. Read it with the manufacturer's warranty for each product, which comes with your quote, or with your invoice if there was no quote (section 12). Section 0 says who gives this warranty and how it works. Sections 1 to 6 cover each product family. Sections 7 to 12 apply to every product.

0. Who gives this warranty and how it works

0.1 Who we are. This warranty is given by the Modern Decor company named on your invoice: Modern Decor Store LLC, 390 Hackensack Ave #310, Hackensack, NJ 07601, or Modern Decor Supply LLC, 1 Gregory Ave, Passaic, NJ 07055. Phone (201) 633-5796. Email for warranty claims and notices: office@doorsmoderndecor.com. "We" and "us" mean that company. Any warranty visit is carried out by Modern Decor Supply LLC, our installation company.

0.2 Who is covered: the original buyer only. This warranty covers only the person who bought the product from us, the original buyer. It cannot be transferred to anyone else. "You" means the original buyer.

0.3 What is covered. The products listed on your invoice, in use on a home at the property where they were first installed.

0.4 The rule: never more than the manufacturer gives. This warranty never gives more than the manufacturer's own warranty on the same product. Where we are the warrantor, our terms are the manufacturer's terms or stricter. This is how it works for each kind of product:

(a) Products we resell as the manufacturer made them: Eko-Okna windows and doors (section 2), Amarr and Safe-Way garage doors (section 3), LiftMaster and Kwikset FLEX garage door openers and Nuki smart locks (section 5), and anything sold on its own (section 6). The manufacturer's written warranty is the only product warranty. The manufacturer decides a claim under its own terms. We file the claim with the manufacturer for you (section 8); that is a service we give, not a warranty. A Nuki lock is claimed with Nuki directly (§5.4). We add nothing to the manufacturer's warranty.

(b) Erkado doors (section 1). Erkado's own warranty is limited to Poland. In the United States Modern Decor is the warrantor of an Erkado door, on Erkado's own terms and no more.

(c) Doors we alter or build (section 4): an Amarr or Safe-Way door we cut windows into, every door we re-skin or clad, and our vertical-window doors. Modern Decor is the warrantor, on the terms the base door's manufacturer gives for that base model, and we file a claim with that manufacturer where it accepts one. The ACM panels and steel overlays we add are covered on our own terms (§4.2(c)).

0.5 Installation is separate. How we install is covered by the Modern Decor Installation Workmanship Warranty (the Workmanship Warranty), one year from completion. This document covers the product itself: parts, not labor (§0.10).

0.6 Words used in this warranty.

• Purchase date: the date of the sale, which is the date of our first invoice for the product.
• Handoff date: the day you picked the product up, we delivered it, or our installation of it began, whichever came first.
• Completion date: the date on the completion slip signed by you or by an adult acting for you, or, if nobody was present to sign, the date of our installer's signed completion record, which we email to you (Installation Agreement §12.3).
• Coastal home: a property within 10 miles of the ocean, or of a bay, sound or inlet of salt water, measured in a straight line from the property to the nearest shore.
• Business day: Monday to Friday, except New Jersey public holidays.

0.7 When periods start. Each period runs from the date its manufacturer counts from:

• Erkado doors: the purchase date. A steel entry door or an interior door is never covered for more than 36 months from the production date on its label.
• Amarr, Safe-Way, LiftMaster, Kwikset and Nuki: the purchase date.
• Eko-Okna: the day Eko-Okna releases the product to us, as its documents count it (§2.2).
• Doors we alter or build: the purchase date, as their base door's manufacturer counts.

A warranty period is not a promise of how long a product will last.

0.8 Paid in full. Our service under this warranty begins when the order that includes the product is paid in full. While any amount you owe us is past due, on that order or any other, our service is suspended until it is paid; it is never cancelled, and the period keeps running. The manufacturer's own warranty is not affected by this rule. (Terms and Conditions §5.8.)

0.9 Each item on its own. Each product on your invoice, with its own installation, is a separate item (Terms and Conditions §4.7). This warranty applies to each item on its own: a claim about one item is never a claim about another, and our remedies and our limit (sections 9 and 10) are counted item by item.

0.10 Parts only: labor is not included. Every product warranty in this document covers parts. None of them pays for our labor. Where a manufacturer sends its own technician under its own warranty (§2.7), that is the manufacturer's service. When a warranty covers a defect, the part is repaired or replaced as that warranty says, free. The labor and travel to take out the defective part and fit the replacement are not included.

• When we installed the product, we quote our labor and travel before we book the visit. You may instead have another qualified installer remove and fit the part at your cost; damage that installer causes is not covered. That installer's work is theirs: our Workmanship Warranty does not cover it.
• When we did not install it, we hand over the replacement part at our Passaic location, or deliver it at our delivery rates. Removing, fitting and finishing are yours.
• A fault in our installation is not a product defect. The Workmanship Warranty covers our installation work for one year from completion, at no charge.
• A visit that shows the problem is not a covered defect is a paid service visit (§8.6).

1. Erkado doors — entry doors and interior doors

Erkado, in Poland, makes our steel and wood entry doors and our interior doors. Erkado's own warranty applies in Poland only. In the United States, Modern Decor is the warrantor of your Erkado door, on Erkado's own terms and no more, and we deal with Erkado for parts. This section is the product warranty on your Erkado door.

Erkado's warranty cards and installation instructions may be packed with the door. They are Erkado's documents for its own market. They are not your warranty in the United States: this section is.

1.1 What is covered, and for how long

We warrant the door against defects in materials and workmanship that could not be seen before it was installed, for these periods from the purchase date (§0.7):

(a) Labor to fix a covered defect is in §1.5.

(b) Warp. Erkado does not cover a steel door that deforms, warps or bows in use. On a wood door, warp is measured with the door closed in its frame. Lay a straightedge or a tight string across the face of the leaf — across, up and down, or corner to corner — and measure the widest gap. A new door can move while it adjusts to the temperature and humidity of your home. We may therefore wait until 12 months after installation to decide a warp claim. If the door will not close, latch or lock, we inspect it without waiting.

(c) In a coastal home (§0.6), rust and corrosion of the door's metal parts are not covered, whatever the door is made of (§1.4(i)).

(d) A painted finish has no separate term. It is covered as part of the leaf and frame. The 5-year term on a laminate finish covers its resistance to UV light only; laminate peeling because the conditions in §1.4 were not met is not covered (§1.3).

1.2 When to report a problem

(a) Visible defects — damage, scratches, the wrong size, color, handing, glass or hardware, missing items — must be reported before the door is installed: on the delivery slip, or, when we install, in the arrival record our installer makes with you before starting. Installing the door, or fitting its hardware or accessories, accepts its visible condition. This is Erkado's rule and ours. Damage in transit and wrong or missing items are also dealt with under our Terms and Conditions (§8).

(b) Hidden defects — a defect that could not be seen at handoff — must be reported within 14 days of when you first notice it, or within 7 days for an Erkado wood door, with photos (§8). If a late report lets the problem grow, the extra damage the delay caused is not covered. A part missing from the box, and shipping damage found when you unpack, are not hidden defects: they must be reported within 24 hours of handoff (Terms and Conditions §8.2).

1.3 What is not a defect, and what is not covered

These are Erkado's exclusions, with the ones a US door warranty adds. Section 7 also applies.

• Surface appearance. A surface flaw is a defect only if it can be seen from 1.5 m (5 ft), in daylight, looking straight at the surface.
• Color and grain. Shade differences between the leaf and the frame, between doors ordered separately, and in embossed areas; spot discoloration from the production process; color change from weathering. Wood doors: shade variation from the natural grain of the wood, and spot discoloration in decorative grooves and around glass.
• Glass. A scratch up to 15 mm, or scratches adding up to 45 mm; up to two air bubbles of up to 2 mm; optical distortion from temperature or air pressure; edge unevenness not visible from 1 m; paint on the glass not visible from 2 m.
• Normal behavior of a door. Water droplets or condensation caused by humidity inside the house; structural elements visible around the edge of the leaf; a door hard to close because of wind, drafts or air pressure in a hallway or porch; a door with a day/night electric strike that opens by itself while the strike is set to "day".
• Finish damage caused by removing dirt, tape, protective film or other materials, or by cleaning products (§1.4(e)); laminate peeling because the conditions in §1.4 were not met.
• Damage. Mechanical damage such as scratches, dents and gouges; forced entry or attempted break-in; deformation, warping or bowing of a steel door in use, and of any door where §1.4 was not followed.
• Hardware. The quality, durability, function and finish of locks, cylinders, hinges, handles, pulls, strikes and closers (§1.1).
• No canopy. A wood entry door installed without the canopy §1.4(a) requires is not covered at all. On a steel entry door, damage that comes from not having a canopy is not covered (§1.4(a)).
• Heat build-up from a storm door or glass door fitted in front of the door.
• Splashes and run-off: brick or masonry wash, stucco or mortar leach, paint, chemicals.
• Changes to the door: structural changes, drilling or cutting the leaf or frame, or replacing the glass, by anyone but us.
• Installation by others: damage caused by installation, adjustment or repair by anyone other than us or a contractor we authorized in writing.
• Misuse, carelessness or neglect.
• Wood doors: appearance points that do not affect how the door works; normal wear.

1.4 Conditions of coverage

Erkado sets rules for where and how its doors are used. They are conditions of this warranty.

(a) Canopy. We recommend a canopy, porch roof or roof overhang over every entry door: it keeps rain and strong sun off the door. Under this warranty, a canopy is one that is at least 1 m (39 in.) deep and at least as wide as the door plus 0.5 m (20 in.) on each side.

A wood entry door must have such a canopy. A wood entry door installed without one is not covered by this warranty at all.

A steel entry door may be installed without one, except in two cases where a canopy is required: a black door, and a door set flush with the outside face of the wall, not set back in the opening. In every case, damage that comes from a steel door standing in the weather without such a canopy is not covered: for example warping or other deformation, water damage, water stains and peeling. The 5-year term on a laminate finish (§1.1) does not depend on a canopy, except in the two cases above where one is required.

Where a canopy is required and the permanent one will be built after the door is installed, a temporary one must be in place before the door goes in. The canopy is your responsibility, not ours. If we install a door where there is no such canopy, these rules still apply: our installing it does not change them and is not our approval of the opening.

(b) Wood entry doors, also: protect the door from rain and direct sun; a wood door that opens inward must be fully recessed in the opening; keep the room humidity at 60 % or less.

(c) Heat. Keep the door at least 150 cm (5 ft) from a wall radiator and at least 30 cm (1 ft) from radiant or underfloor heating.

(d) Humidity. Indoor relative humidity no higher than 60 %, with ventilation. The door may not be used in a pool room, sauna, laundry room or other room that is always damp.

(e) Care. Clean with a soft cloth and a mild cleaner. Never use abrasive, corrosive or solvent cleaners or a pressure washer, and do not spray cleaner straight onto foil or lacquer. Do not slam the door, hang heavy or wet things on it, or open and close it by anything but its handle.

• Steel doors, every 6 months: treat the seals with a cleaning-and-care product; check that the hinges work and adjust or lubricate them; tighten loose screws on handles and trim plates; clean stainless steel trim with a cleaner made for it. Erkado's instructions describe a silicone-based cleaner suitable for steel doors. We recommend Erkado's steel-door care kit ("ERKADO Zestaw do pielęgnacji drzwi stalowych": a silicone spray and an active cleaning foam), but it is never required: any silicone-based cleaner suitable for steel doors will do. The 5-year UV term on a laminate finish (§1.1) applies only if the door has been cleaned and cared for with such a cleaner.
• Wood doors: care for the lacquer regularly with a lacquer or furniture care product, testing it first on a small hidden area (Erkado recommends Sigma Protector, and so do we, but any such product will do); oil the locks and hinges at least once a year and tighten loose hardware screws; before winter, treat the seals with a silicone product so they do not freeze to the leaf.

(f) Before and during installation. Store the door upright, standing on its bottom edge, indoors, dry and out of direct sun. It may not be installed or stored in a room that is unfinished, unventilated or damp, or before plaster and floor screeds have dried. Remove the protective film as soon as the door is installed, and protect the door during any later plastering, painting or building work (§7(t)).

(g) Electrical parts. Electric strikes and other electrical parts must be connected by a licensed electrician to the factory power supply only, with no other device on it. A strike with a day/night function needs a door closer, so the door cannot be blown open.

(h) Adjustment. Adjusting the hinges, the strike or the seal pressure after installation is not a product defect (Erkado's rule); it is a paid service. When we installed the door, our Workmanship Warranty covers adjustment needed because of an installation defect for one year (Workmanship Warranty §2).

(i) Coastal homes. Salt in the air corrodes metal, whatever the door itself is made of. In a coastal home (§0.6), rust, corrosion, pitting and tarnish of the door's metal parts are not covered: any steel part of the leaf or frame, the steel skin included, and the hardware, which is never covered (§1.1). Nor is a failure they cause, such as a steel skin that rusts through. This applies to steel and wood doors alike. Everything else in §1.1 keeps its period, and the care in (e) still applies.

1.5 Labor

Labor and travel to repair or replace a covered defect are not included and are charged as §0.10 says. The parts we owe you under this section are free for the whole period.

1.6 Erkado interior doors

(a) Period. The leaf and the frame: 24 months from the purchase date, and never more than 36 months from the production date on the door's label (§1.1).

(b) Where they may be used. Only in rooms with a relative humidity no higher than 60 % and a room temperature of at least 20 °C (68 °F), with ventilation. An interior door in a laundry, sauna, pool room, basement or cellar, or garage is not covered.

(c) Reporting. Visible defects before the door is installed (§1.2(a)); hidden defects within 14 days of when you first notice them (§1.2(b)).

(d) Hardware is not covered (§1.1).

(e) §1.3 and the rules on heat, care and installation in §1.4(c), (e) and (f) apply to interior doors too. The canopy rule does not.

2. Eko-Okna windows and doors (Poland)

Eko-Okna's own written warranty is the only product warranty on an Eko-Okna product (§0.4(a)). Eko-Okna states that its warranty applies in every country. We file a claim with Eko-Okna for you (section 8).

2.1 Periods (Eko-Okna's)

These are Eko-Okna's periods. This warranty adds none of its own; labor is in §2.7.

2.2 Start. Eko-Okna counts its warranty from the day it releases the product to its buyer, and its buyer is us, Modern Decor. That is usually the day the order leaves its factory, and only once the product is paid for in full. Your coverage is the rest of that period, so part of that period has already passed by the time the product reaches you.

2.3 Covered by Eko-Okna: durability and color of profiles; strength of structural joints; function of hardware, with proper maintenance; tightness of insulated glass; powder coating as Eko-Okna's coating table states.

2.4 When to report. External damage to glass or profiles: Eko-Okna's own limit is 14 days from the date of purchase, and before installation. It refuses those claims after 14 days, treats a glass crack noticed after 14 days as damage in use, and does not cover damage found after installation. On Despiro, AluLine and PVC door panels, Eko-Okna's limit for visible defects is 7 days. Our limit is shorter: shipping damage found on unpacking, and missing items, must be reported to us within 24 hours of handoff, and before installation (Terms and Conditions §8.2). Hidden defects: within 14 days of when you first notice the problem, with photos (§8).

2.5 Not covered (Eko-Okna's exclusions). Section 7 also applies.

• Adjustment and maintenance of windows and doors. Eko-Okna makes the installer responsible for adjustment; when we installed the product, our Workmanship Warranty covers it only where an installation defect made it necessary (its §2).
• Condensation on the inside or outside of the glass; glass cracks during use; condensation stains and interference patterns in glazing; the color of the glass.
• Mechanical damage; damage after installation; installation by others; shipping or storage by the buyer; protective film, glue or silicone residue not removed within 1 month.
• Coating damaged by dirt, unsuitable adhesive tapes or chemical cleaners; grilles or security devices that alter the structure; changes made by the buyer.
• Use other than as intended; flood, fire, gusty wind and other force majeure; defects in the building.
• Sizes or functions ordered beyond Eko-Okna's technical limits when you accepted that risk on the order; shade differences between production batches; insignificant defects; glazing fitted after installation in arched or shaped windows.
• Garage doors: natural wear of locks, closers, balancing springs, weatherstrips and rubber bumpers; scratches after receipt; operation contrary to the manual; use in salt, acid, alkali or high-humidity environments.
• Wood windows and doors: fungus, blue stain or mold, unless you can show it began before the coating was applied; damage from resin leaking out of the wood, and a resin spot not repaired at once; coating wear from sun and time, and changes of color or gloss, that do not affect how the coating protects the wood; damage from excess moisture, poor ventilation or unprotected joints and end grain; coating flaking over less than 5 % of the coated surface; wood swelling and excessive room humidity; and hardware not checked and maintained as §2.8 says.

2.6 Dark colors. Eko-Okna warns that dark colors in the sun can warp a sash and break its seal; that dark door panels need a roof, Eko-Okna's "Plus" reinforcement board or a panel thicker than 24 mm; and that deformation, swelling or separation of an unreinforced dark panel is not covered. White panels in direct sun may yellow. What Eko-Okna does not cover, we do not cover either.

2.7 Labor. Eko-Okna supplies parts and, at its choice, sends an authorized technician. It repairs a defect it accepts within 30 days of accepting the claim (Eko-Okna's own time, in its own country; see §8.3), and a technician's visit can take 4 weeks or more. It charges for unjustified visits and for problems caused by faulty installation, and pays outside service costs only with its prior written consent. Whether Eko-Okna sends its own technician is its decision, not ours; when it supplies only the part, our labor to fit it is charged as §0.10 says. A visit that shows the problem is not a defect is a paid service visit (§8.6).

2.8 Maintenance that keeps Eko-Okna's coverage. Once a year: check the moving parts, oil the hardware with machine oil, treat the seals, clear the drainage holes and check the fixing screws. Clean with mild dish soap only. Wood windows and doors: have the hardware checked 12 months after installation, then every 3 to 5 years, and care for the coating as Eko-Okna's certificate says. Eko-Okna garage doors: every 6 months or 750 cycles, clean the door and care for its gaskets; every 2 years or 3,000 cycles, have a trained garage-door fitter lubricate and inspect the springs, balance, cables, rollers and tracks (a paid service). Keep the Warranty Certificate (§2.11), the serial-number sticker and the Report Log; Eko-Okna needs them for a claim.

2.9 Transfer. Under Eko-Okna's own warranty, if the product is resold, the new owner uses that warranty until it expires (§11.3).

2.10 Coastal homes. Eko-Okna decides under its own warranty whether it covers corrosion.

2.11 The Warranty Certificate. Eko-Okna's Warranty Certificate is not valid without the seller's stamp and signature. We fill it out, stamp and sign it when you ask us for it. Keep it.

3. Amarr and Safe-Way garage doors, as the manufacturer made them

3.1 The manufacturer's written limited warranty is the only product warranty on an Amarr or Safe-Way door that we sell as the manufacturer made it (§0.4(a)). Its document comes with your quote or invoice (section 12). We file the claim for you (section 8), and the manufacturer decides it under its own terms. Labor is in §3.5. If we cut windows into, re-skin, clad or otherwise change one of these doors, section 4 applies instead.

3.2 Amarr (Limited Warranty for Amarr Residential Steel Doors, Form 842, 11.13.24, for every residential series, Vista included). Its key terms:

• original purchaser only, not transferable or assignable, at the home of original installation;
• periods run from the date of purchase, by model, for the paint finish, for the sections, hardware and springs, and for the windows;
• salt spray is excluded, wherever the home is, and so are normal wear, maintenance not done as Amarr's care instructions say, misuse, alterations, improper installation, storms and other acts of God, corrosive chemicals and fumes, pressure washing, high-lift and vertical-lift use, bottom-seal shrinkage, and materials or workmanship provided by anyone other than Amarr;
• single-pane glass is not covered;
• paint not applied at the factory voids the paint finish warranty, on the door and on its window frames and inserts, and insulated glass in a high-moisture room (a pool enclosure, sauna, hot tub room or greenhouse) voids the insulated-glass warranty;
• shipping, removal, installation, painting and other labor are the purchaser's;
• claims go in writing or at amarr.com/claim, promptly after you find the defect and before any repairs, with photos, a description and proof of purchase, and are evaluated by a professional installer. Amarr repairs, repaints or replaces at its choice.

Amarr's document governs; this summary does not change it.

3.3 Safe-Way (Warranty Information, Safe-Way Door, revised August 2020). Its key terms:

• original purchaser only;
• sections: rust-through caused by the paint finish cracking, checking or peeling, for as long as the original purchaser owns the home in a single-family home and 10 years in a condominium or other residential building, on Safe-Way's lifetime models (other models have shorter periods, and some substrate models have none);
• delamination (the steel skins separating from the insulation): 5 years on models 65 to 89 and on the Madera, Presidential and Monarch models;
• hardware, springs included (hinges, rollers, track, springs): 3 years;
• Madera (the Regency and Ambient wood-look doors): if a section is damaged within the first 10 years and the replacement section, bought at full price, does not match the others, Safe-Way replaces the remaining sections of that door; one door per household;
• not covered: saltwater coastal areas within 10 miles, road salt and salt environments, dents, scratches, surface rust, field-applied paint, pressure washing, harsh cleaners, acids, fertilizer and harmful fumes, maintenance not done, abuse, negligence, vandalism, fire, improper installation, missing components, accidents and acts of God;
• the door must be installed by qualified personnel as Safe-Way instructs;
• material only: Safe-Way repairs or replaces at its choice after inspection, and freight and the labor of removal and reinstallation, painting included, are the owner's.

Safe-Way's document governs; this summary does not change it.

3.4 Implied warranties on these doors. We do not disclaim our implied warranties on these doors. They are limited in duration as stated in §10.2.

3.5 Labor. Our labor to fit a section or part the manufacturer supplies under its warranty is charged as §0.10 says. Freight of a replacement part, when the manufacturer charges it, is quoted in writing before we order the part.

3.6 Care and safety, for every garage door we sell. These steps follow Amarr's and Safe-Way's own care instructions. Where your door's maker asks for more, follow the maker. Both makers exclude damage caused by skipped maintenance. Each step takes only a hose, a bucket and a few minutes, and you never need us for any of them.

(a) Wash the outside of the door at least once a year, and more often where road salt or salt air reaches it: a mild household detergent or dish soap in warm water, a soft cloth or sponge, then a rinse with a garden hose. Never mix a cleaner with bleach. On a Safe-Way door, also wax the painted steel after washing, with a liquid or spray car wax (not paste): at least once a year, twice where there is salt, and on the inside of the bottom section too. Safe-Way says that skipping this may cost its warranty coverage.

(b) In winter, rinse road salt, slush and de-icer off the bottom of the door and the tracks when they build up.

(c) Never use a pressure washer on the door or on the area around it, and never use solvents, abrasive pads or powders, or acid or alkaline cleaners, including brick and masonry washes.

(d) Lubricate the hinges, springs, steel rollers and bearings at least every 6 months with a garage-door lubricant that is not silicone based, such as a spray lithium grease. Never lubricate the tracks or nylon rollers.

(e) Never adjust, remove or repair the springs, cables, bottom brackets or drums yourself; they are under high tension and can injure or kill. If a spring or cable breaks, or the door is hard to lift or will not stay where you stop it, stop using the door and the opener and call us or a qualified garage-door technician.

(f) Keep the opener's safety sensors clear and its force and travel settings as they were set at installation.

The makers also ask for a quick safety check once a month (look over the springs, cables, rollers and hinges, and test that the door reverses, as the owner's manual shows) and a visit from a trained garage-door technician once a year. We do that visit as a paid service; coverage does not depend on who does it.

4. Modern Decor garage doors — doors we alter or build

4.1 What these doors are, and who warrants them. A Modern Decor garage door is a steel sectional door made by Safe-Way or Amarr (the base door) that we alter or build on: we cut windows into it, re-skin or clad it with our ACM panels, an Erkado overlay or a painted steel overlay, or build a vertical-window door from it. Our work changes the base door, so the base door maker's own warranty does not cover the door as we sell it. Modern Decor is the warrantor of the complete door, on the terms the base door's manufacturer gives for that base model, and no more. Send every claim to us, not to the base door maker. Where the base door maker accepts a claim on a part it supplied, we file it with the maker (section 8). This section applies to any Amarr or Safe-Way door that we cut windows into, re-skin, clad, refinish or otherwise change before we sell or install it.

This section applies to a door on a home: a house, townhouse or condominium unit, including a rented home. It does not apply to a door on a commercial, industrial or farm building; any warranty on such a door is the one written on its quote.

4.2 What is covered, and for how long. We warrant each part of the door against the defects the tables below list, and no others, from the purchase date (§0.7). Each part is covered on its own terms: the base door (its steel sections, the factory paint on them, and its hardware and springs) on the terms its maker gives for that base model, as (a) and (b) say; the ACM panels or steel overlay we put on it as (c) says; and the glass as (d) says. Salt water and salt spray are dealt with in §4.4. Each of our garage doors (Concord, Quadra, Axis, Panorama and Aperture; the ACM line: Slate, Mirage, Linea, Onyx, Staggered, Gradia, Cadence, Meridian, Half View; Duet; Wood Band; and the Vertical Window doors) may be built on a Safe-Way base or an Amarr base, and your quote or invoice shows its build code, which (a) and (b) define.

What "for as long as the original buyer owns the home" means. It is not the expected life of the door, and it is not anyone's lifetime. The period ends when the original buyer (§0.2) no longer owns the home where the door was first installed, or when the door is removed from it (§11.2), whichever comes first. Where the base door's maker calls a period "lifetime", this is what it means in this warranty. If the original buyer does not own that home, a period given this way is 10 years instead. The other periods in the tables do not change.

(a) Build codes SWR and SWA: a Safe-Way Regency model 66 (R-10.25) base (SWR) or Ambient model 86 (R-17.65) base (SWA).

On a Safe-Way base, damage caused by a saltwater coastal location is not covered (§4.4).

(b) Build codes LI30, LI31, OL32, OL31 and CL30: an Amarr Lincoln LI3000 (LI30) or LI3138 (LI31), Olympus OL3200 (OL32) or OL3138 (OL31), or Classica CL3000 (CL30) base. The period for the sections, hardware and springs depends on the base model, as Amarr's Form 842 sets it.

On an Amarr base, salt spray is not covered, wherever the home is (§4.4).

(c) What we put on the base door, whatever the base:

(d) Glass, on every door we alter or build (Amarr's rule), whatever its color or tint:

(e) Any other Amarr or Safe-Way door we cut windows into is covered on the terms its manufacturer gives for that model (section 3), as Modern Decor's warranty, with the glass rule in (d).

(f) Not covered at all: yellowing or hazing of acrylic or polycarbonate windows; breakage of glass or acrylic after handoff; the finish of decorative hardware; bottom-seal shrinkage.

If a spring or cable breaks, stop using the door (§3.6(e)).

4.3 Your care duties. The care and safety steps in §3.6 apply to every Modern Decor garage door too, and damage caused by skipping one is not covered — for example, corrosion where salt was left on the door. On a Modern Decor door, also: (a) never paint, coat, wax, wrap or film the ACM panels or the overlay, and clean them only with a soft cloth or sponge, rinsing the soap off straight away; (b) clean an Erkado laminate overlay with a silicone-based cleaner suitable for steel, as Erkado's instructions describe (§1.4(e)); its finish term depends on it (§4.2(c)); (c) on a Safe-Way base, the wax in §3.6(a) goes on bare painted steel only.

4.4 Salt water and salt spray. The base door makers exclude salt, and so do we.

(a) On a Safe-Way base (§4.2(a)), damage or deterioration caused by a saltwater coastal location (a coastal home, §0.6) is not covered.

(b) On an Amarr base (§4.2(b)), damage or deterioration caused by salt spray is not covered, wherever the home is.

(c) On every base, road salt, de-icer and other salt environments are excluded (§4.5(e)). Flooding, storm surge, and waves or sea spray striking the door are never covered.

4.5 What is not covered. Section 7 also applies.

(a) Surface rust, and rust-through that starts at a scratch, dent, chip or cut; dents, scratches and chips after handoff. Minor scratches are not defects.

(b) Impact: a vehicle, a ball, a ladder, hail, objects blown by the wind.

(c) Misuse and improper operation: running the door or the opener with a broken spring or cable, out of balance, off its track or with the lock engaged; forcing the door; hanging anything on it, or mounting anything on it other than parts we fitted; letting anyone ride on or play with it.

(d) Changes to the door: drilling or cutting it; adding windows, panels, struts, weight or hardware; parts we did not supply or approve. Damage caused by a change is not covered. The factory-paint, ACM-panel and overlay coverage ends for any section or panel that is painted, coated, wrapped or filmed by anyone but us.

(e) Acts of God and the environment: fire, flood, storm surge, hurricane, tornado, earthquake, lightning, hail and wind; salt water and salt spray as §4.4 says; road salt or de-icer left on the door; corrosive chemicals or fumes, fertilizer, pool chemicals, cement or masonry dust, animal waste; water running off copper, lead or galvanized flashing.

(f) Normal wear: seals, bumpers, rollers, springs and cables, and finish wear where something rubs. A spring, cable or roller that fails from use is wear, not a defect, whatever its period. A spring is rated for a number of open-and-close cycles.

(g) Finish: uneven fading where parts of the door get different sun or shade; a color difference between a replacement panel or section and weathered ones (§9.2); marks from standing water or debris left on ledges; damage from the cleaning methods in §3.6(c).

(h) Water: a garage door resists water but is not watertight. Water or snow blown under or around a closed door, and damage it does inside the garage, is not covered.

(i) Condensation inside the garage; thermal bow that goes away as the door cools (§4.6); noise from normal operation.

(j) Installation by others: damage caused by installation, adjustment or repair by anyone other than us or a technician we authorized in writing.

(k) Use beyond the size or weight the door was built for, or on a commercial, industrial or farm building.

(l) Labor, travel and refinishing (§4.9).

4.6 Thermal bow and wind. A clad or insulated door can bow outward or inward when its outside and inside are at very different temperatures — a dark door in hot sun, for example. This is a normal property of doors built from bonded layers (DASMA Technical Data Sheet 185) and goes away as the temperatures even out. It is not a defect. A section that stays bowed more than 1/4 in. (6 mm) once the door has cooled — measured with a straightedge across the width of the section, door closed, in the early morning — is covered only when a defect §4.2 covers causes it: the steel skin separating from the insulation, a panel or overlay coming loose, or a defect in an Amarr base door's sections, each within its own period. This warranty does not cover wind damage and is not a promise that the door will withstand any particular wind speed.

4.7 When to report. Visible defects: at handoff, on the delivery slip or in the arrival record our installer makes with you, and before the door is installed. Hidden defects: within 14 days of when you first notice them, with photos (section 8). A part missing from the box, and shipping damage found when you unpack, are not hidden defects: report them within 24 hours of handoff (Terms and Conditions §8.2). Do not let anyone repair, adjust or take apart the door before we inspect it, except to make it safe.

4.8 What we will do. If we confirm a covered defect within its period, we will, at our choice, repair, refinish or replace the defective part, panel or section, using the same part or, if it is no longer made, its current equivalent (§9.2). Parts, panels, sections and our workshop work are free. A replacement may not match parts that have weathered (§9.2). A repaired or replaced part is covered only for the rest of the original period, not a new one (§9.1). If we cannot repair or replace it, or the same defect is not fixed after three attempts, we refund the price you paid us for the door (§9.3–9.4). This is the whole of what we will do (sections 9 and 10).

4.9 Labor and travel. Parts, panels, sections and our workshop work are free for the whole period. Taking down and refitting a part or section, travel and refinishing are not included: they are charged as §0.10 says.

5. Garage door openers, smart locks and accessories

5.1 The opener manufacturer's warranty is the only warranty on the opener (§0.4(a)), its motor, parts and accessories. It belongs to the first retail purchaser, and LiftMaster's applies only to an opener bought from Chamberlain or an authorized reseller. The opener's document comes with your quote or invoice (section 12), and it governs. Whatever it says, the door itself — its springs, rollers, hinges and alignment — is covered by the door's own warranty, not the opener's. The periods, from the purchase date:

"Lifetime" in this table is the manufacturer's word, and it is not the expected life of the opener or anyone's lifetime: each of these warranties covers only the original purchaser, at the home where the opener was first installed, so in practice a lifetime period ends when that purchaser no longer owns the home or the opener is moved. Any other opener. If we sell you an opener that is not in this table, its manufacturer's own warranty is the only warranty on it, with the periods and terms its document gives. That document comes with your quote or invoice (section 12), and we add nothing to it (§0.4(a)). Labor is not covered. No opener manufacturer pays for labor, and neither does this warranty (§0.10); the one exception, when we installed the opener, is in §5.2.

5.2 Labor. Labor is not covered, with one exception. When we installed the opener, our installation work (rail and header attachment, travel limits and force, safety sensors, wall control, keypad and remotes as installed) is covered for one year from completion by the Workmanship Warranty (its §2(c)), at no charge. Everything else is charged: our labor and travel to take out a defective part or unit and fit the replacement the manufacturer supplies are quoted before we book the visit (§0.10). When someone else installed the opener, none of our labor is covered.

• Kwikset FLEX: Kwikset's warranty has the installer collect a failed unit and return it to Kwikset. When we installed the opener, we collect it and pay the shipping back to Kwikset; our visit is charged as §0.10 says.
• LiftMaster: LiftMaster asks to be contacted before anything is taken apart, and the owner pays for removal and reinstallation. We file the claim for you (section 8).

5.3 Service, not warranty (Workmanship Warranty §4): a safety sensor knocked out of line or blocked; a lost or unpaired remote; bulbs; Wi-Fi and app setup, and re-pairing after a router or phone change; a door out of balance; and any opener attached to a door with a broken spring, out of balance or not maintained. Batteries are covered only as the opener's manufacturer covers them: Kwikset covers the opener's battery with its electronics for 2 years, and LiftMaster does not cover remote batteries. A battery that runs down in use is not a defect.

5.4 Nuki smart locks. A Nuki lock carries Nuki Home Solutions Inc.'s 2-year limited warranty for the United States, from the date of original purchase, for the original purchaser only. Claim it directly with Nuki, through Nuki's support form, with your proof of purchase. Nuki does not cover damage caused by the installer or by improper installation: when we installed the lock, our Workmanship Warranty covers our installation, and our labor to fit a replacement Nuki supplies is charged as §0.10 says. Nuki's document governs.

6. Accessories, hardware and parts sold on their own

When you buy an accessory, a hardware item, a lock or a part on its own — or a product of a manufacturer that sections 1 to 5 do not name — the manufacturer's warranty is its only warranty (§0.4(a)). Modern Decor gives no warranty of its own on it. We file a claim with the manufacturer for you where the manufacturer accepts one through us (section 8). If we installed the item, our installation is covered by the Workmanship Warranty, and our labor to fit a replacement is charged as §0.10 says.

7. What is not covered — all products

Where a point in this warranty gives examples, they are examples only. Other things of the same kind are not covered either.

(a) Normal wear and tear: weatherstrips, seals, sweeps, corner pads, bumpers, rollers, springs, batteries, bulbs, remotes; finish wear where things touch or rub.

(b) Damage: impact, vehicle strike, accident, abuse, misuse, vandalism, animals or insects, construction or renovation work, pressure washing, abrasive, acidic, alkaline or solvent cleaners, brick wash, stucco leach.

(c) Environment: fire, flood, hail, lightning, hurricane, tornado, earthquake, wind and other acts of God; salt spray, corrosive fumes, industrial fallout, cement dust, fertilizer, animal waste; water running off copper, lead or galvanized flashing; coastal locations and salt where the manufacturer excludes them (§3.2, §3.3, §4.4) or as §1.4(i) and §2.10 say.

(d) Surface rust, chips, scratches and dents, and rust-through that began at surface damage. Minor scratches are not defects.

(e) Finish weathering within the stated tolerance (fade up to 5 ΔE), uneven fading, tarnish or discoloration of hardware finishes, and anything caused by paint, stain, film, tint or coating applied after manufacture by anyone but us.

(f) Condensation, frost or mold caused by indoor humidity; thermal bow (§4.6); warping or bowing of a door where the manufacturer's canopy, shelter or reinforcement is missing (§1.4, §2.6).

(g) The building, and other people's work on it. This warranty assumes that the house and everything around the product (the opening, the framing, the flashing and the work of every other trade) are sound, built properly and kept in good repair. A problem the building causes is not a defect in the product, and fixing its cause is the owner's responsibility: walls, floors, headers or openings that are out of plumb, out of level, out of square or too small; settlement, shrinkage or movement of the house; rot, insects or water in the framing; missing or faulty flashing, house wrap, overhang or drainage; faulty design; use in barrier-wall (EIFS) systems; and work by anyone other than us, before or after our work (framing, masonry, siding, stucco, drywall, trim, flooring, electrical or any other trade). When we install a product, setting the product itself (its frame or tracks) plumb, level and square in the opening is our work, covered by the Workmanship Warranty. The wall around it is not: if a wall, floor or header is out of plumb or level, or moves later, and the product works poorly because of it, that is the building's condition, not our work and not a product defect. A condition of the opening we find during the work is handled as the Installation Agreement §5 says. Our installer may note conditions like these on the completion slip. A condition the slip does not mention is still excluded: the slip is not an inspection of the building.

(h) Damage caused by installation, repair, alteration or service by anyone other than us or a contractor we authorized in writing; by parts that are not the original maker's; by a change to the product; or by removing it and installing it elsewhere.

(i) Damage from storage or handling by you or your contractor: outdoors, unventilated or damp, leaning or lying flat, in a building with wet plaster or concrete, or with the protective film left on.

(j) Our service on any product while you have an amount past due with us, on any order, until it is paid (§0.8).

(k) Use outside the product's design: commercial or multi-family use where the manufacturer excludes it, high-humidity rooms, high-lift or vertical-lift use where excluded, more than the rated size or weight.

(l) Damage caused by not doing the required care and maintenance (§1.4(e), §2.8, §3.6, §4.3).

(m) Labor, travel, shipping, freight, removal, disposal, painting, finishing, and repair or finishing of surrounding surfaces (drywall, trim, siding, stucco, paint) — except where this warranty says otherwise.

(n) Loss of use, time off work, storage, temporary housing and other incidental or consequential costs (§10.3).

(o) Items you supplied. Products, parts, hardware, locks, glass or accessories that you or someone other than us supplied, even if we fitted them; and damage they cause to a product we sold. (Our fitting of them is covered only as the Workmanship Warranty §4(e) states.)

(p) Glass breakage after handoff, except where this warranty or the manufacturer's warranty expressly covers it.

(q) Water or air getting past a product in weather beyond the performance its manufacturer rates it for; and water damage, mold or rot in the walls, floors or other parts of the building, or damage to their contents, however caused, except as §10.5 provides.

(r) Alteration by others ends coverage. If anyone other than us, or someone we authorized in writing, alters a product — cuts, drills, planes or reshapes it; re-glazes it; adds or removes parts, panels, windows, struts or weight; or changes its hardware, wiring or structure — this warranty ends for that product from the time of the alteration. Paint, coatings, wraps and films are dealt with in point (e) and §4.5(d) instead. Ordinary care (§1.4(e), §2.8, §3.6, §4.3) does not end coverage, and repair or service by others is dealt with in point (h): damage it causes is not covered.

(s) Side jobs. Work you arranged or paid for directly with a member of our crew, instead of through our office, is not Modern Decor's work (Terms and Conditions §1.4). This warranty ends for every product that work touches, from the time of that work.

(t) Job-site damage. Damage while the product is on site, before or after installation, caused by construction or by other trades working near it — plaster, joint compound, paint, mortar, stucco, cleaning acids, power washing, impacts and debris among them — or by the product and its hardware not being protected while work goes on around it. Protecting the product during that work is your responsibility.

(u) Lost key cards. A lock cylinder comes with a key card that carries its code (for example the blue WILKA card with Erkado doors, and Eko-Okna doors with security cylinders), and a Nuki lock comes with its security card. Keeping that card, and a clear photo of it, is your responsibility, whoever installs the door. Extra keys can only be made from the card's code. Without it, the only way to get more keys is a new cylinder with its own card, at your cost.

8. How to make a claim

8.1 Tell us in writing. Email office@doorsmoderndecor.com, or write to the company on your invoice at the address in §0.1, or call (201) 633-5796 and follow up in writing. Include your invoice or order number, the installation address, the product, what is wrong, when you first noticed it, photos, and a short video of anything that moves. The date of your written claim is the date we go by.

8.2 Our reply. We acknowledge your claim in writing within 10 business days and tell you our plan: whether we need to inspect, on site or from your photos; who covers the problem (the manufacturer, this warranty, the Workmanship Warranty, or nobody); and what happens next. We do not promise a repair date in that first reply. Custom and factory parts take the factory's time, and we tell you each date as soon as we have it.

8.3 Manufacturer claims. For a product under its manufacturer's warranty (§0.4(a)), and for Erkado parts and the base doors of section 4, we file the claim with the manufacturer, do the paperwork and keep you informed. The manufacturer decides under its own terms and timelines (Erkado's own terms give it 14 days to decide and 90 days to remedy; Eko-Okna repairs within 30 days of accepting a claim, and its technician's visit can take 4 weeks or more). Those are the manufacturers' own times, counted in their own countries, for deciding a claim and sending out a part. They are not the time until your product is fixed: a part made in Poland then has to be shipped to us, usually 10 to 14 weeks more (§9.5), before we can fit it. We cannot promise the manufacturer's answer. You may also claim from a manufacturer directly, as its own warranty explains. A Nuki lock is claimed with Nuki directly (§5.4).

8.4 Before we inspect. Do not repair or change the product, or let anyone else do so, before we inspect it, except to make it safe. Amarr, for one, requires claims before any repairs. Keep any part we ask you to keep; a part we replace belongs to us or to the manufacturer.

8.5 The visit. Give us access during normal working hours, with an adult present, and remove anything you added to the product (blinds, shutters, films) before the visit. If nobody is there when we arrive for a booked visit, the $150 wasted-visit fee applies (Workmanship Warranty §7).

8.6 If the cause is not covered, the visit is a paid service visit, at our current service rates, given to you before we book the visit. We tell you this when we book, and you can decline the visit.

8.7 Any cost this warranty does not cover — freight of a replacement part, labor, travel, finishing — is quoted in writing before we do the work.

8.8 Claims must be made in time. A claim is covered only if we receive it in writing (§8.1) before the warranty period for that part ends. A defect first reported after its period has ended is not covered, even if it began earlier. Within the period, report every problem within 14 days of when you first notice it, or within 7 days for an Erkado wood door (§1.2(b), §2.4, §4.7). If a late report lets the problem grow, the extra damage the delay caused is not covered. A manufacturer's own time limits also apply to a claim under its warranty.

8.9 Our right to inspect first. Before any repair, replacement or refund, we, or the manufacturer, have the right to inspect the product: on site, or from the photos and video you send, as we choose. We may test it, measure it, and take a part away to examine it or to send it to the manufacturer. No remedy is owed until we have had that chance. If you do not let us inspect, the claim is not covered.

8.10 Access. Give us safe access to the product and the space around it (Installation Agreement §10.1). If reaching it needs a lift, scaffolding or other special equipment, or the removal of something that was added after we installed it, that cost is yours, and we quote it in writing before the visit. If you do not give us access within 30 days after the first visit date we offer, we close the claim. You may reopen it in writing before the warranty period ends, but extra damage caused by the delay is not covered.

9. Remedies

9.1 At our choice, or the manufacturer's under its own warranty, we repair the product or part; replace it with the same or the current equivalent; or refund what you paid us for it. Where the defect is small and you keep the product, we may instead agree a partial refund with you. No period starts again. A repaired or replaced part (a garage door section, a lock, a door leaf, an opener's motor) is covered only for what is left of the original period, not a new one, and the period of the product it belongs to does not start again either. The same holds when we replace a whole product. A manufacturer's warranty follows its own document on this.

9.2 Discontinued parts, and matching. Parts, models, colors and finishes may be discontinued, and a replacement is then the current equivalent. A repaired or new part may not match parts that have weathered or aged in use, or parts from an earlier production batch, in color, grain, gloss or texture. Neither is a defect. We never replace undamaged parts just to make them match. A manufacturer's own warranty may, as Safe-Way's does for its Madera doors (§3.3), and the manufacturer decides that claim.

9.3 Refunds are given when this warranty or the law requires them: the three-business-day cancellation of an installation contract; goods you rightfully rejected at handoff; and when we cannot repair or replace a product we warrant ourselves (sections 1 and 4).

9.4 Three attempts. If we have tried three times to fix the same defect in a product we warrant ourselves (sections 1 and 4) and it is still not fixed, we refund the price you paid us for that product and take the product back. An attempt counts only when we confirmed a covered defect and repaired or replaced it within the period. A visit where we find nothing wrong, or find a cause this warranty does not cover (care, misuse, the building, or adjustment after settling), is not an attempt: it is a paid service visit (§8.6). For a product under a manufacturer's warranty, we press the manufacturer for a replacement or a refund under its terms.

9.5 Time for parts. Replacement parts, panels and products are made or ordered for you and take the manufacturer's time: for products made in Poland, usually 10 to 14 weeks from the order (Terms and Conditions §6.2). That shipping time comes on top of the time the manufacturer takes to decide the claim and send the part out (§8.3). Until the part arrives we may make the product safe and secure with a temporary repair. A claim made within the period is honored even if the part arrives after the period ends, but the period itself is not extended, and losses caused by the wait are not covered (§10.3).

9.6 These are your only remedies. The remedies this warranty describes are the only remedies under it, and the choice among them is ours (§9.1). This does not limit §10.5.

10. Legal terms

10.1 THIS IS A LIMITED WARRANTY.

10.2 Implied warranties. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE THAT WE GIVE ON A PRODUCT IS LIMITED IN DURATION TO THE WRITTEN WARRANTY PERIOD THAT APPLIES TO THE PART CONCERNED, UNDER THIS WARRANTY OR UNDER THE MANUFACTURER'S WRITTEN WARRANTY WE GAVE YOU WITH IT. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

10.3 Incidental and consequential damages. WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A DEFECT IN A PRODUCT, SUCH AS LOSS OF USE, LOST TIME OR WAGES, DAMAGE TO OTHER PROPERTY (INCLUDING WATER DAMAGE, MOLD OR ROT IN THE BUILDING AND DAMAGE TO ITS CONTENTS), STORAGE OR TEMPORARY HOUSING, OR COSTS OF WAITING FOR A PART. This exclusion does not apply to personal injury. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

10.4 This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

10.5 In New Jersey, sections 10.2, 10.3 and 10.6 apply as written, except that they do not limit (a) our liability for injury to a person, or damage to your property, caused by our negligence or willful misconduct, (b) your rights under the New Jersey Consumer Fraud Act, or (c) any other right New Jersey law does not allow a warranty to limit. This section does not make us liable for anything; it only lists what those sections do not limit.

10.6 Limit. Our total liability under this warranty for a product is the price you paid us for that product, however many claims are made about it, subject to §10.5. It is counted item by item (§0.9): a claim about one item never reaches the price of another.

10.7 Disputes. If you disagree with our answer to a claim, write to office@doorsmoderndecor.com and ask us to look at it again; we answer in writing. There is no informal dispute settlement mechanism of the type described in the Magnuson-Moss Warranty Act.

10.8 Changes. No one working for or representing Modern Decor may change or extend this warranty — not by word of mouth, and not by text, email or message. A change is valid only in a writing that says it changes this warranty and is signed by an owner of Modern Decor. A courtesy we give once (Terms and Conditions §15.2) does not change it. This is not a service contract.

11. Who is covered: the original buyer

11.1 The original buyer only. This warranty covers only the original buyer (§0.2). It does not transfer to a later owner of the property, or to anyone else. The Workmanship Warranty follows the same rule.

11.2 Coverage ends if the product is removed from the property where it was first installed, or removed and installed again anywhere.

11.3 Manufacturers' own warranties follow their own rules: Amarr, Safe-Way, LiftMaster, Kwikset and Nuki cover the original or first retail purchaser only; Eko-Okna's warranty passes to a later buyer of the product until it expires (§2.9).

12. Documents you receive

12.1 This warranty and the Workmanship Warranty are published online alongside our Terms and Conditions, which every quote and invoice email links to. Online, each manufacturer's full warranty is linked under its section of this warranty (sections 2, 3 and 5).

12.2 The manufacturers' warranty documents for the products you buy come with your quote, or with your invoice if there was no quote. Your Installation Agreement lists them too. Care information is set out in this warranty (sections 1 to 4) and in each manufacturer's own instructions. You can also ask us for it at any time. We complete an Eko-Okna Warranty Certificate when you ask us for it, with the Report Log for an Eko-Okna garage door (§2.11). Erkado's cards are not given to you as a warranty: section 1 is the warranty on an Erkado door.

12.3 Keep your invoice, the completion slip, any Eko-Okna Warranty Certificate and the serial-number labels on the products; manufacturers need them for a claim. Amarr offers optional online registration.